May 01 2007
Communication Skills Are Key to Growing Your YTB Business
Here are some thoughts to keep in mind when talking with others:
- Be straightforward, don’t play games. If you want them to treat it like a serious business, then you must start that process. This doesn’t mean you can’t have FUN.
- Treat people the same way you would want to be treated. Try to put yourself in their shoes. Help them solve their problem(s), if you can. If you can’t, tell them.
- Have a game plan/strategy. Know why you’re calling them and what you plan to accomplish while on the phone. Then, stick to it. Don’t let the conversation go too far off the path.
- Pre-qualify your prospects before you spend too much time with them. The theory here is, if they won’t look over some preliminary information then they are not really that serious or not that interested in what you have.
People buy you just as much, if not more than, they buy your company, products, etc.
Rick Clifton - Your Travel Biz
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